As a trend, benefits administration systems with an Amazon-like benefits election experience are becoming more prevalent than human interactions like live open enrollment meetings and one-on-one conversations. While leveraging innovating technology is important, it is important for employers to consider the complexity of insurance benefits(and other important HR topics) and have a comprehensive strategy which provides access to deeper resources to help employees.
www.shrm.org/resourcesandtools/hr-topics/benefits/pages/hr-involvement-in-benefits-education-on-the-decline-optavise-report.aspx
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